Shipping policy

Shipping time and order processing:

If the products are in stock:

All orders placed before 12AM will be shipped the same day.

All orders placed after 12AM will be shipped within 24 hours.

If the products are NOT in stock, we will notify you of the correct delivery date as soon as possible.

All shipments within the EU depart from our logistics center in Nijlen, Belgium. After receiving your order confirmation email, you will receive a second notification with a tracking code as soon as your order has been shipped.

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Shipping times:

Belgium and the Netherlands: 1 to 2 days
Germany and France: 3 to 5 days
Rest of Europe: 5 to 7 days

 

ORDERS OUTSIDE THE EU ON REQUEST ONLY

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What about VAT and import tax? Import duties and taxes (including VAT) may apply to your order, which will be charged once a shipment reaches your country of destination. Proworkx International, owner of Drone Cleaning Supply, is not responsible for these costs if they are applied and they are your responsibility as a customer.

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Will I receive a tracking link?

When your order has been shipped, you will receive an email notification from us with a tracking number that you can use to check its status. It may take some time for the tracking information to become available.

If you have not received your order within 2 days of receiving your shipping confirmation by email, please contact us at info@dronecleaningsupply.com with your name and order number, and we are happy to check it for you.

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Refunds and returns

We accept returns up to 7 days after delivery. We will only refund the full order amount minus shipping costs if the item is unused, unopened, and in its original condition. The costs for returning the item are always the responsibility of the customer.

If your order arrives damaged in any way, please send an email to info@dronecleaningsupply.com within 24h with your order number and a photo of the condition of the item. We handle these cases on a case-by-case basis, but will do our best to strive for a satisfactory solution.

If you have any further questions, please do not hesitate to contact us!